FAQs

True Present, a social enterprise run by volunteers, combines online event invitations with a charitable gift solution. Users share their celebrations with charities that champion worthy causes.

This is how it works: When you organise a True Present event, you first select a suitable invitation card, a charity that appeals to you . Then, you enter your event details and select the percentage amount that you wish to share with the chosen charity. You have the option to donate 15%, 25%, 40%, 50%, 60%, 75%, 80%, and 90% of total funds pooled to the charity. This percentage amount (less any processing fees, as explained below) will be donated to the charity you have selected taken from contributions your guests make.

Next, you add your guests’ email addresses and send your invitation.

When guests receive the invitation, they are given the option to contribute to the event. The money that the guests contribute is then split between you and the chosen charity in the proportion you have selected. True Present will transfer the host’s portion of the funds to the charity’s portion of the funds to the charity. Processing fees, as described below, are deducted from the charity’s portion of the funds.

After the event, you can also send thank you cards to guests. At any time, you can login to your ‘Dashboard’ to view/edit your invitation, track RSVPs and contributions, add guests, send message, cancel and reschedule your event.

Yes, you can send the invitation to your friends on WhatsApp, Facebook and other social media. You can do so by simply copying the unique URL link in the ‘Share’ button on the ‘Send’ page or ‘Event Summary’ page once you have logged into your ‘Dashboard’. Your friends will be sent a link to your invitation where they have to add themselves to the guest list and will be able to RSVP and contribute to your event.

Currently, True Present operates in Mumbai. We hope to offer our service globally in due course. This means that our charity partners only consists of Mumbai registered charities at the moment. You can however send your invitations to and receive contributions from anywhere.

Charity partners are all registered charities in Mumbai that are reviewed and selected by our Charity Selection Committee. We adhere to a list of stringent selection criteria in order to ensure that all charities are benefiting important social causes. Charities pay a nominal fee to be listed on the True Present platform.

Please do not forward your invitation to other guests as each invitation is created specifically for each guest. Forwarding the invitation to other guests may create issues with managing contributions.

Yes, you may attach a map or other file to your invitation. Please follow instructions when entering your event details..

Log into your 'Dashboard' and select your event. On the 'Event Summary' page, please click ‘Reschedule’. You may enter the new event details and our system will automatically send the rescheduled event invitation to your guests. Guests will need to RSVP again but their previous contributions will be carried forward to the rescheduled event. Please note that if your guests cannot attend the rescheduled event but they have already made a contribution, True Present cannot issue a refund to your guests. Contributions already made will rollover ‘as is’ to the newly rescheduled event date.

Log into your 'Dashboard' and select your event. On the 'Event Summary' page, please click ‘Cancel Event’. Our system automatically sends a message to all guests to tell them that the event has been cancelled. Canceling your event immediately stops contributions to be accepted towards the event. You however, will need to click 'Close Party' in your 'Event Summary' to begin funds processing. If contributions have already been made, True Present will distribute the funds in the same proportion and manner as if the event had taken place. If you wish to do so otherwise, please contact us to discuss other arrangements. In no event can True Present refund to guests contributions that have already been distributed to a selected charity.

Please do not forward your invitation to other guests as each invitation is created specifically for each guest. Forwarding an invitation to other guests may create issues with managing contributions.

No. You must choose a charity listed on True Present.com. You can however request that True Present considers adding your favourite charity to the platform. Should you wish to recommend any local charities that are not on our list, please contact us and we will gladly consider them!

After the invitation has been sent, you cannot change the charity or the contribution percentage. However, you can increase the contribution percentage when you close the event.

You have 8 weeks after the event date to close your event. True Present will send reminders to you during this time to close the event. A final reminder will be sent 7 weeks after your event date. If you fail to close the event by the end of the 8-week period following your event date, True Present will immediately transfer all funds to the chosen charity.

To close your party, please log into your Dashboard, then click 'Details' and you will see your Event Summary. On this page, please click 'Close Party' and follow the steps.

True Present combines online event invitations with a charitable gift solution. Users share their celebrations with charities that champion worthy causes.

This is how it works:

When you organise a True Present event, you first select a suitable invitation card, a charity that appeals to you . Then, you enter your event details and select the percentage amount that you wish to share with the chosen charity. You have the option to donate 15%, 25%, 40%, 50%, 60%, 75%, 80%, and 90% of total funds pooled to the charity. This percentage amount (less any processing fees, as explained below) will be donated to the charity you have selected taken from contributions your guests make.

Next, you add your guests’ email addresses and send your invitation.

When guests receive the invitation, they are given the option to contribute money online instead of bringing a gift to the event. The money that the guests contribute is then split between you and the chosen charity in the proportion you have selected.

True Present will transfer the host’s portion of the funds to the charity’s portion of the funds to the charity. Processing fees, as described below, are deducted from the charity’s portion of the funds.

After the event, you can also send thank you cards to guests. At any time, you can login to your ‘Dashboard’ to view/edit your invitation, track RSVPs and contributions, add guests, send message, cancel and reschedule your event.